Customer Care
Returns & Refunds
We want you to love what you wear. If something is not right, you have 14 days from the day you receive your order to tell us you want to return it, and a further 14 days to send it back to us. This sits alongside your legal rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
How to return an item
- Email us through the Contact page with your order number and the item you wish to return.
- We will reply with the return address and instructions within 2 working days.
- Send the item back unworn, unwashed and in its original condition with all tags and packaging intact.
- Obtain proof of postage — until the parcel reaches us, it remains your responsibility.
Refunds
Once your return arrives and passes inspection, we refund to your original payment method within 14 days, and normally far sooner. Refunds include the standard outbound delivery charge you paid; they do not include any upgraded or express delivery you chose. Return postage is paid by you unless the item is faulty, damaged or not what you ordered — in which case we cover it in full.
If an item arrives faulty or incorrect, tell us within 30 days and you may choose a full refund, a replacement or a repair. We may ask for a photograph so we can put it right quickly.
Items that cannot be returned
By law and for hygiene reasons, the following are excluded from our standard returns policy:
- Pierced jewellery — earrings and any pierced body jewellery, once the hygiene seal is broken.
- Bespoke, personalised or custom-printed pieces made to your own specification, unless faulty.
- Underwear, swimwear and hosiery where the hygiene strip or seal has been removed.
- Face coverings and cosmetics, once unsealed.
- Gift cards and digital or event tickets.
- Items returned worn, washed, altered, scented or without their original tags.
Our ready-to-wear collections are made to order but are not personalised, so they carry your full 14-day right to cancel. Nothing in this policy affects your statutory rights where an item is faulty.
Cancelling an order
Because every piece is cut and finished for you, production may begin quickly. Contact us as soon as possible and we will cancel before production wherever we can. If your order has already been made, simply return it under the policy above once it arrives.
Model cancellation form
You do not have to use this form, but you may complete and return it if you wish to cancel your order.
To: Explosive Beatz Limited, trading as LOVECLOTHES.shop, Company No. 8671095
Business address: Unit E2, Castle Vale Enterprise Park, Park Lane, Castle Vale, Birmingham, B35 6LJ
Email: danny.carter1805@gmail.com
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Goods ordered: ______________________________________________
Order number: ______________________________________________
Ordered on / received on: ____________________________________
Name of consumer(s): ________________________________________
Address of consumer(s): _____________________________________
Signature of consumer(s) (only if this form is notified on paper): __________________
Date: ______________________
International returns
Orders shipped outside the UK follow the same 14-day policy. Please mark the parcel clearly as "returned goods" so it is not held in customs. Any duties or taxes you paid on import may be reclaimable from your local customs authority; we are unable to refund them directly.
See also our Terms & Conditions and Privacy Policy. LOVECLOTHES.shop is a trading name of Explosive Beatz Limited, Birmingham, UK.